Descrição da vaga
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a Campaign Manager to own the end-to-end delivery of email marketing campaigns for enterprise loyalty clients.
The mandatory requirements are 2+ years of experience in campaign, account, or project management; knowledge of email marketing best practices and Salesforce Marketing Cloud; experience with new client implementation; and strong client-facing communication and project management skills, along with an upper-intermediate English level.
WHAT YOU WILL DO
- Gather and document client campaign requirements, questioning and challenging as appropriate to ensure exact requirements are understood before build begins.
- Validate campaign briefs for completeness — confirming audience, content, offer, and timeline requirements are fully defined before work is handed to Development.
- Initiate and lead kick-off meetings with internal teams and external partners, documenting agreed-upon outputs and action items.
- Own the marketing calendar for assigned clients — tracking milestones, flagging risks, and ensuring plans stay current throughout the campaign lifecycle.
- Serve as the primary point of contact for client communications related to campaign status, delivery, and escalations.
- Responsible for day-to-day operational processes including campaign set-up, trafficking, troubleshooting, QA coordination, and campaign optimization.
- Manage, create, and coordinate campaign deployment including subscriber data, audience segmentation, email scheduling, and sending on behalf of loyalty clients.
- Submit and track campaigns in Workfront/Jira; maintain documentation standards across all assigned work.
- Support A/B and multivariate (MVT) test planning by ensuring test structures are defined, documented, and executable.
- Identify process inefficiencies and ways to improve operational workflow.
- Develop robust campaign and process documentation, including client-specific work instructions.
- Escalate risks, blockers, and quality concerns proactively to avoid missed SLAs.
- At the end of the first year, success means: campaigns execute accurately and on schedule, the marketing calendar is maintained without prompting, and client communication is proactive and reliable.
MUST HAVES
- Bachelor’s degree required.
- 2+ years of experience in a campaign management, account management, or project management role.
- Knowledge of email marketing best practices, specifically Salesforce Marketing Cloud (formerly ExactTarget) required.
- Experience with a new client implementation.
- Strong knowledge of Microsoft Office.
- Ability to organize and prioritize multiple projects and client deadlines with minimal oversight.
- Strong written, verbal communication, and problem-solving skills with an impeccable eye for detail.
- Ability to work directly in a client-facing role.
- Agency experience or corporate in-house agency experience.
- Upper-intermediate English level.
NICE TO HAVES
- Experience in SendGrid, Mailchimp, Alterian, Salesforce, Braze, Iterable, or other ESPs.
- Six Sigma, Lean, or other process framework.
- Experience working in workflow management tools such as Workfront or Jira.
- Knowledge of email template development and journey orchestration fundamentals preferred.
- Knowledge of SQL fundamentals or other database technologies preferred.
PERKS AND BENEFITS
- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: USD-based pay with education, fitness, and team activity budgets.
- Exciting projects: Modern solutions with Fortune 500 and top product companies.
- Flextime: Flexible schedule with remote and office options.