Descrição da vaga
If your purpose is to inspire people to care for people, you are in the right place!
Founded in Brasília by biochemists Janete Vaz and Sandra Soares Costa, Grupo Sabin has been in the market for 42 years. We have become a leading group in Diagnostic Medicine, with more than 7,300 healthcare services, including clinical analyses, imaging diagnostics, vaccination, and executive check-ups. Sabin also operates in Primary Health Care (APS) through Amparo Saúde, and last year launched Rita Saúde, an integrated healthcare services platform.
We are recognized in Brazil and Latin America as one of the Best Companies to Work For for more than 19 consecutive years. We are grounded in a strong organizational culture in an environment of respect, development, diversity, and inclusion. We have more than 7,600 employees and are present in 15 states and the Federal District, with 368 units distributed from north to south across the country.
• Manage and handle telephone calls, inquiries via WhatsApp, email, and other digital platforms;
• Generate potential customers for service;
• Identify and assess customers' needs to achieve satisfaction;
• Delight our customers;
• Build sustainable relationships and trust with each customer through open and interactive communication;
• Provide accurate, valid, and complete information using the right methods/tools;
• Achieve customer service team targets and call-handling targets;
• Handle customer complaints and present appropriate solutions and alternatives within a specified time;
• Follow communication procedures, guidelines, and policies;
• Respect and maintain the company's identity;
• Communicate clearly.
• Be proactive
• Safeguard the confidentiality and security of information, complying with standards and policies
• Completed high school education;
• Good interpersonal skills;
• Good communication skills;
• Negotiation and persuasion skills;
• Experience in public-facing customer service is preferred.